FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
How long does it take to process and ship my order?
Orders are processed within 1-3 business days. Once shipped, you’ll receive a confirmation email with tracking details.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping fees and delivery times vary based on your location and are calculated at checkout.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use it to follow your package’s journey until it arrives at your doorstep.
Returns
What is your return policy?
We accept returns within 14 days of delivery for unworn, unused items in their original packaging. To start a return, contact our customer support team.
How long does it take to process a refund?
Once we receive your returned item, please allow 5-7 business days for your refund to be processed. Refunds will be issued to your original payment method.
Can I exchange an item?
Yes! If you received the wrong item or need a different style or size, contact us within 7 days of delivery, and we’ll arrange an exchange.
Product Information
What materials are used in your jewelry?
Our jewelry is crafted from high-quality materials, including gold-plated alloys, stainless steel, and hypoallergenic metals, ensuring durability and comfort for everyday wear.
Is your jewelry hypoallergenic?
Yes, many of our pieces are made with hypoallergenic materials, perfect for sensitive skin. Specific product details can be found in each item’s description.
How should I care for my jewelry?
To keep your jewelry looking its best, avoid contact with water, perfumes, and harsh chemicals. Store pieces in a dry place and clean gently with a soft cloth when needed.